Privacy policy
Last updated: 23 July 2026
Lootable ("we", "us", "our") operates the website lootable.com.au and our retail store at 1/727 Nicklin Way, Currimundi QLD (together, the "Services"). This Privacy Policy explains how we collect, hold, use and disclose your personal information when you use the Services, and reflects our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
We collect information you provide directly when you make a purchase, create an account, join our mailing list, or contact us, including:
- Contact details — your name, email address, phone number and shipping/billing address.
- Order information — the products you buy, payment method details (we never see or store your full card number — payments are processed securely by Shopify Payments), and your order history.
- Communications — messages you send us by email or through the site.
We also collect some information automatically when you browse the site, such as your IP address, device and browser details, and how you interact with pages, using cookies and similar technologies. Our store runs on Shopify, which collects this information on our behalf to make the site work, prevent fraud and help us understand how the store is used.
How we use your information
- To process and deliver your orders, including sending order and shipping notifications.
- To provide customer support and respond to your enquiries.
- To improve our products, website and services.
- To send you marketing emails if you have opted in — every marketing email includes an unsubscribe link.
- To detect and prevent fraud and to comply with our legal obligations.
Who we share it with
We do not sell your personal information. We share it only with service providers who help us run the store:
- Shopify Inc., which hosts our store and processes data on our behalf (Shopify may store data on servers outside Australia).
- Payment processors (Shopify Payments) to take payment securely.
- Shipping carriers (such as Australia Post) to deliver your order.
- Government or law-enforcement bodies where we are required to by law.
Cookies
Cookies are small files stored on your device that keep your cart working, remember your preferences, and help us understand site usage. You can block or delete cookies in your browser settings, but parts of the site (like the cart and checkout) may not work properly without them.
Security and retention
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including using a hosting platform (Shopify) that is Level 1 PCI DSS compliant. We keep your information only as long as we need it for the purposes above or as required by law (for example, transaction records kept for tax purposes).
Access, correction and complaints
You may request access to, or correction of, the personal information we hold about you at any time by emailing hello@lootable.com.au. If you have a privacy concern or complaint, please contact us first and we will respond within a reasonable time. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be published on this page with its "last updated" date.
Contact us
Lootable
1/727 Nicklin Way, Currimundi QLD 4551, Australia
Email: hello@lootable.com.au