Shipping policy

Effective: 30 August 2026

Lootable ships Australia-wide from our store at 1/727 Nicklin Way, Currimundi QLD, on the Sunshine Coast. We currently ship to Australian addresses only.

Shipping rates

  • Standard shipping — $15 flat rate anywhere in Australia.
  • Express shipping — $25 anywhere in Australia.

Local pickup — free

Prefer to grab your loot in person? Choose local pickup at checkout and collect from our shopfront at 1/727 Nicklin Way, Currimundi QLD. Orders are usually ready within 24 hours — please wait for your "ready for pickup" email before coming in, and bring your order confirmation.

Dispatch and delivery times

Orders are packed and dispatched within 1–2 business days for items we have in stock. Pre-orders are different — see Pre-orders below. Once dispatched, typical delivery estimates are:

  • Standard: 2–8 business days depending on your location.
  • Express: 1–4 business days depending on your location.

These are carrier estimates, not guarantees — delivery can take longer during sales events, holiday periods and carrier delays. You will receive a shipping confirmation email with tracking as soon as your order is on its way.

Lost, delayed or damaged deliveries

If your tracking has stalled, your order hasn't arrived within the estimated window, or it arrived damaged, email us at hello@lootable.com.au with your order number and we will chase it with the carrier and make it right. Damaged-in-transit items are covered by our refund policy and the Australian Consumer Law.

Incorrect addresses and returned parcels

Please double-check your address at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange re-delivery (additional postage may apply) or a refund less the original shipping cost.

Pre-orders

A pre-order is for stock that hasn’t been released yet, so it doesn’t ship in 1–2 business days. Pre-orders are dispatched from the release date, once the stock reaches us.

Orders containing a pre-order are dispatched from the release date. If you add in-stock items, order them separately if you need them sooner.

Local pickup is available on pre-orders, but you can only collect once the stock is physically in the shop — from the release date, not before. Wait for your “ready for pickup” email as usual.

We can’t always guarantee supply of a pre-order. See our pre-orders page and refund policy.