Refund policy

Effective: 23 July 2026

Thanks for shopping with Lootable. This policy explains when you can return a product and what remedies are available. Nothing in this policy limits your rights under the Australian Consumer Law.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty, damaged or incorrect items

If your order arrives damaged, defective, or different from what you ordered, contact us at hello@lootable.com.au as soon as possible with your order number and photos of the issue. We will sort it out promptly — depending on the problem, that means a replacement, repair or full refund, and we cover the return postage for faulty or incorrect items.

Change of mind

We also accept change-of-mind returns for online orders under these conditions:

• You contact us within 14 days of delivery or collection.
• The item is sealed, unused and in original, re-sellable condition — for trading card game products, the factory seal must be fully intact. Opened or unsealed TCG product (including booster boxes, packs and decks) cannot be returned for change of mind because the contents are randomised and the value can be affected once opened.
• Single cards and gift cards are excluded from change-of-mind returns.
• You provide proof of purchase, and you cover the return postage. We recommend tracked postage — the item remains your responsibility until it reaches us.

Once we receive and inspect the item, we will issue a refund to your original payment method or a store credit, whichever you prefer. Change-of-mind conditions do not apply to faulty items — your consumer-law rights above always take priority.

Order cancellations and amendments

Need to change or cancel an order? Email us urgently with your order number. If the order has already been dispatched we cannot cancel it, but the change-of-mind conditions above will apply.

Refund processing

• Approved refunds are processed to the original payment method.
• Card refunds can take up to 5 business days to appear in your account after we process them.
• Gift cards are not redeemable for cash and are non-refundable except where required by law.

Return address and contact

Lootable, 1/727 Nicklin Way, Currimundi QLD 4551. Please contact us before posting any return so we can approve it and confirm instructions: hello@lootable.com.au.