How pre-orders work

Paying for a pre-order reserves your place in the queue. It is not a guarantee that we can supply you, and we'd rather be straight about that now than surprise you later.

Why we can't promise it

The publisher allocates stock to distributors, who allocate to stores like us. We don't find out how many boxes we're actually getting until a few weeks before release, and it's routinely fewer than we asked for. Every store is in the same position. How we price covers what that means for the price.

How we allocate what we get

When our allocation is confirmed, we fill orders in this order:

  1. People who play in events at the store
  2. Everyone else, earliest order first

Where two orders land close together, we give the nod to customers who've shopped with us before. This does mean an earlier order isn't always filled ahead of a later one.

If we can't fill your order

You'll get one of three outcomes: everything you ordered; part of it, with the rest refunded; or none of it, refunded in full. We email everyone once allocation is confirmed — filled or not — and any refund is processed within 5 business days of that email, well before release day.

Sealed cases

If you order a case quantity — usually 12 boxes, though it varies by set (some Premium Booster sets come 10 to a case) — we'll try to send you an unopened case, but we can't promise one. You may receive a sealed case, the same number of individual boxes, fewer boxes plus a refund for the difference, or a full refund.

The details

  • Payment in full at checkout.
  • Maximum 12 boxes per customer.
  • Pre-orders are final. Like all our trading card products, we don't offer change-of-mind cancellations, returns or exchanges. The refunds described above are for stock we can't supply you.
  • The price you pay is locked. If we change the listed price before release, up or down, your order stands at what you paid.
  • Orders containing a pre-order are dispatched from the release date. If you add in-stock items, order them separately if you need them sooner.

Your rights

Nothing here limits your rights under Australian Consumer Law. If we can't supply what you paid for, you get your money back.

Questions: hello@lootable.com.au